1488 E. 1700 S. |  Salt Lake City, UT 84105

801-953-6992  |  supergajit@comcast.net

 

 

Energetic Customer Service and IT professional with forthcoming Master of Information Systems degree. Experience in QA control, system testing, and database management. Consistently recognized as top performer. Enjoys new challenges and troubleshooting. Excels in multiple departments and projects.

 

Awards

 

·               MMS Champion in Rx 6 times in 12 months for highest productivity while meeting quality standards.

·               Compliance Champion in Rx 3 times for highest points on team (high productivity and zero compliance errors).

·               Employee of the Month 3 times.

 

Technical Skills

 

·               Visual Studio, Eclipse, Java, Visual Basic, SQL, Oracle, JavaScript, HTML, XML, CSS, C++

·               Agile class (Jan 2015) taught by Doug Davies, Director of Software Engineering

·               Data processing and analysis using Matlab

·               Microsoft Office 2003, 2007, 2010, and 2013

·               Windows and Linux operating systems

 

Management Skills

 

·               Direct teams of 2-10 individuals, providing training, supervision, and communication to raise performance levels.

·               Able to make decisions in fast-paced, deadline-oriented environments.

 

 

1-800-CONTACTS2001 – Present             

Digital Compliance Associate (2014-Present)

 

Respond to customer concerns via text messages and emails. Fill special IT tasks and system testing functions as requested by Project Manager. Recognized as a resource for managers and other agents as someone with expertise on systems, procedures, and distribution processes.

 

·               Tested updates for new releases of major internal systems, including IRIS, HUVR, and Call Center App, relaying systems issues, bugs, and suggestions to business analyst.

·               Assisted in overnight release of 50-item update to Call Center Application, performing real-time testing of 15 functions.

·               Provided initial cost analysis, specifications development, and mockups to bring MMS app in-house.

·               Worked with Business Analyst/Coordinator to develop solutions to system issues; currently working on solution to sync issues related to Demandware orders in the RX applications.

·               Acted as point person to handle troubleshooting and training on Canned Spam web application in JavaScript.

 

 

1-800-CONTACTS

Verification Associate (2012-2014)

 

Verified contact lens prescriptions with doctor’s offices while following all federal regulations. Managed automated processes for 6 queues. Member of the Process Improvement, Rx Recognition, and Event Planning teams.

 

·               Earned recognition for exceptional quality, compliance, and efficiency.

·               Assisted in coaching and training associates and quality auditing.

·               Utilized attention to detail to maintain compliance with regulations.

 

Shipping Clerk / Specialist (2001 – 2005, 2010 – 2012)

Inventory Clerk (2005 – 2010)

 

·               Supervised teams of 3-10 in all functions relating to verifying, processing, and shipping orders.

·               Suggested process improvements to increase department efficiency.

·               Trained and coached associates in inventory management, including cycle counts and quality assurance audits.

 

Prior roles at 1-800-Contacts: Receiving Clerk | Shipping Associate  |  Customer Service Associate

 

UTAH DEPT. OF TRANSPORTATIONJanuary – June 2011  

Assistant Public Forecaster

 

·               Hired to produce road conditions alerts for distribution to the public via 511 system and Commuterlink webpage.

·               Utilized scientific, analytical mindset to gather and analyze satellite, radar, NWS, UDOT, and other data for the storm database. 

 

 

KELLER GRADUATE SCHOOL

Master of Information Systems, expected completion May 2015

·               Concentrations in Database Management and Programming

 

Selected Coursework: Project Management Systems  |  Information Systems  |  Networking  |  Information Security and Privacy  |  Visual Basic  |  Database Programming and Administration

 

UNIVERSITY OF UTAH 

B.S. in Meteorology, 2008

 

WESTMINSTER COLLEGE

B.A. in Accounting, 1997